Welcome to our privacy notice
We respect your privacy and are committed to protecting your personal information / data.
This privacy notice tells you what to expect when we process your personal information, how we look after your personal data and about your privacy rights. It supplements any other notice and is not intended to override them. It is important for you to read this statement in full to understand how we use your data and your rights in relation to your data. We have tried to be brief and clear.
We need to process personal data in order to deliver our services to you like to allow users to send enquiries and to allow users to use our online booking enquiry service.
We are committed to treating your information securely, with respect and in line with data protection law.
We keep this privacy notice under regular review and we will place all updates of this page on the website as soon as is practicable.
For further information you can contact us as follows:
Corinna Klein-Hoffmann
Glatzer Str. 12
48703 Stadtlohn
Germany
email: info@cornwallcation.com
Changes
It is important that the personal data we hold about you is accurate and current. Please keep us informed of any changes.
How we collect your personal data
You may give us data orally or by filling in forms or by corresponding with us by post, phone, email or otherwise, for example when you
We will only collect personal information when we need it.
How we use your data
We will only use your personal data when the law allows us to.
For sending us a comment we will need your name and email address. We will use this information only if we need to reply to your comment.
When using the booking form given on the website, we will need your name, surname, postal address, mobile number and email. If you book your holiday in a different way, same information are required. We will process your enquiry on the basis of a legitimate interest. We will use this information to provide you with information relating to your enquiry.
When you contact us for further information or other enquiries, at least we will ask for your name, surname and email. This information might be complemented to the ones given for a booking if necessary. We will process your enquiry on the basis of legitimate interest. We will use this information to provide you with information related to the reason you got in touch.
We may use your personal data to form a view on what we think you may want or need, or what may be of interest to you. We may then use your personal data to send you marketing communications from us if you have requested information from us or purchased goods or services from us or if you provided us with your details when you entered a competition or registered for a promotion and, in each case, you have not opted out of receiving that marketing.
Use of cookies
When visiting our web pages, we would like to use tracking technologies which record information about you automatically. This can include using a cookie which would be stored on your browser. Without such technology it is possible that certain functionality of this site might be affected. This information does not identify you personally. We automatically collect and store only the following information about your visit:
We use this information to help us identify click stream patterns, to improve our website and to learn about the number of visitors to our website and the types of technology our visitors use. We only use this information to ensure that our web pages stay compatible with a selection of browsers and systems and thereby ensure that the pages appeal to a wide audience. We do not track or record information about individuals and their visits.
If you do not wish to accept any cookies on to your device you can disable them by adjusting the settings on your browser. However, this is likely to adversely affect the functionality of the websites you visit.
If we want to collect personally identifiable information through our website, we will be up front about this. When someone visits our website, we may use a third-party service to collect standard internet log information and details of visitor behaviour patterns. We do this to find out things such as the number of visitors to the various parts of the site. This information is only processed in a way which does not identify anyone.
Third-party links
Our website may include links to third-party websites, plug-ins and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. When you leave our website, we encourage you to read the privacy notice of every website you visit.
Change of purpose
Please note that we may process your personal data without your knowledge or consent where this is required or permitted by law. However, if we need to use your personal data for a new purpose and the law allows us to do so, we will notify you and explain the legal basis for our actions.
If you fail to provide personal data
If you do not provide personal data to us and this would prevent us from performing the contract we have or are trying to enter into with you, or place us in breach of the law, we may have to cancel our contract. We will notify you if this is the case.
Disclosures of your personal data
If we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply our terms of use or booking terms, terms and conditions of supply of products and other agreements; or to protect the rights, property, or safety of our customers, or others.
Sometimes we will need to share personal information we hold about you with other organisations that we work with or who provide services on our behalf, for example, an online booking enquiry service. When sharing information we will comply with all aspects of data protection law. All our data sharing relationships are governed by contracts which include strict data sharing and confidentiality protocols.
We may also share information when required by law, for example, where ordered by the Court.
How long will we keep your personal data?
We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements. To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements.
In some circumstances we may anonymise your personal data (so that it can no longer be associated with you) for research or statistical purposes in which case we may use this information indefinitely without further notice to you.
Your rights in relation to your data
You have the right to request access to your personal data (commonly known as a “data subject access request”). This enables you to receive a copy of the personal data we hold about you and to check that we are lawfully processing it. This needs to be made in writing and we ask that your written request is accompanied by proof of your address and identity.
If you are seeking to obtain specific information (e.g. about a particular matter or from a particular time period), it helps if you clarify the details of what you would like to receive in your written request.
If someone is requesting information on your behalf they will need written confirmation from you to evidence your consent for us to release this and proof of ID (both yours and theirs).
We have 30 calendar days within which to provide you with the information you’ve asked for, although we will try to provide this to you as promptly as possible. Occasionally it may take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated.
You can ask us to rectify your personal data if it is inaccurate or incomplete. Please help us to keep our records accurate by keeping us informed if your details change.
You can request erasure of your personal data. This enables you to ask us to delete or remove personal data where there is no good reason for us continuing to process it. You also have the right to ask us to delete or remove your personal data where you have successfully exercised your right to object to processing (see below), where we may have processed your information unlawfully or where we are required to erase your personal data to comply with local law. Note, however, that we may not always be able to comply with your request of erasure for specific legal reasons which will be notified to you, if applicable, at the time of your request.
Object to processing of your personal data where we are relying on a legitimate interest (or those of a third party) and there is something about your particular situation which makes you want to object to processing on this ground as you feel it impacts on your fundamental rights and freedoms. You also have the right to object where we are processing your personal data for direct marketing purposes. In some cases, we may demonstrate that we have compelling legitimate grounds to process your information which overrides your rights and freedoms.
You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive. Alternatively, we may refuse to comply with your request in these circumstances.
Data Security
We will apply appropriate technical and organisational measures to ensure your personal information is secure.
When we need to share personal data with our contractors and third party suppliers, our relationships are governed by our contracts with them which include strict data sharing and confidentiality protocols.
To help us ensure confidentiality of your personal information we may ask you (and any of your representatives) security questions to confirm your identity when you call us and as may be necessary when we call you. We will not discuss your personal information with anyone other than you, unless you have given us prior written authorisation to do so or where we have received a clear verbal instruction from you (as a one-off circumstance).